Refund policy
At Clay Labs, we want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for refunds and replacements for damaged ceramic products purchased from our ecommerce site.
Refunds and Replacements:
We only offer refunds or replacements for damaged ceramic products. If you receive a damaged product, please contact us within 3 days of delivery to report the issue and initiate the refund or replacement process.
To be eligible for a refund or replacement, you must provide proof of purchase (e.g., order number, purchase receipt) and photographic evidence of the damage.
No Returns for Non-Damaged Products:
We do not accept returns or offer refunds for non-damaged products. Due to the fragile nature of ceramic products, we cannot guarantee their condition once they have been shipped and handled.
Refund Process:
Once your refund or replacement request is approved, we will provide instructions for returning the damaged product (if applicable) or arrange for a replacement to be sent to you.
Refunds will be issued to the original payment method used for the purchase within 7 business days of receiving the returned product or confirming the need for a replacement.
Shipping Costs:
If you are returning a damaged product, we will cover the cost of return shipping. Please follow the return instructions provided by our customer service team.
Contact Us:
If you have any questions about our refund policy or need assistance with a refund or replacement request, please contact our customer service team via WhatsApp or on info@claylab.in.
Limitation of Liability:
Our liability is limited to the purchase price of the damaged product. We are not liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the purchase, use, or inability to use the product.
Changes to Refund Policy:
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.